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I have never stayed at a nicer place. Every staff person I met, from the room service delivery people, maintenance, restaurants, to the spa greeted me with smiles and made me feel at home. I cannot say enough for how I felt like family and was treated like royalty... If I could afford to purchase real estate from you I would do it in an instant.
My wife and I have travelled enough to know that, even at the best hotels, it is rare to find an establishment that maintains exceptional customer service throughout the staff like we found at The Sebastian...
Our experience was the best we have had. My skis and boots were bone dry every day, even just hours after I wore them. We had some great ski days. I believe that your staff had as much to do with it as Mother Nature and Vail Mountain. All of them added a level of comfort, convenience, and assistance that I have never experienced.
We have traveled all over the world and your hotel was by far the best. Someone is doing something right. Everyone had a helping hand in making us feel welcome. Thank you for a fantastic experience!
I travel a fair amount, both for work and for pleasure, and this stay was one that will set the bar high for all hotels in the future. Everything was absolutely fantastic – great location, the resort is beautiful and most of all, your staff could not have been more helpful. We will definitely be back in the future.
Our stay with you was magnificent! It was the perfect haven to call ‘home’ as we ventured out during the day to wineries throughout Tuscany. Thank you all for your individual assistance with directions, dinner reservations at Tosca and Bar Visconti and especially help with organizing our amazing truffle hunt. It was the highlight of our three week trip to Italy and France....the truffles that were found were used in other dinners after we left Casole, as we traveled on. Such a luxury!
We have also stayed at Esperanza several times. The quality of your staff well exceeds all of our expectations. The stay was one of the best we have ever had...thank you!
The Sebastian – Vail is simply the BEST ‘home’ we have ever stayed in. Everything is perfect—starting with reservations, our arrival, service by the entire staff, the facilities available, and the personal care and concern expressed by everyone is outstanding. Thank you very much.
I am a recent Owner of The Sebastian and my experience has been wonderful. The service is great, everyone there is committed to help no matter what their position is. They almost read your mind regarding your needs and wishes and those of your family. It really is like being at home with all the luxury and service you can think of.
Our family is very happy to have invested in ownership at The Sebastian. The place is amazing, amenities are great, service is unique, but the best thing is the people. They make every day a wonderful experience. We feel this place is really our second home.
We already owned next door at The Four Seasons and liked what we saw at The Rocks. It was more of a residence than a hotel, really a second home. The people who work there get to know you, so you feel that you're the most special member they have.
The Sebastian experience starts when you walk thru the front entrance greeted by friendly staff. The property itself is first class from the accommodations, to the restaurants, fitness facility and of course the concierge service. Walk outside and you are right in the Village of Vail! Restaurants, shops and the mountain itself, perfect.
We just returned from a wonderful week at Mayacama which we obtained through the Timbers Reciprocity Program. The property, like all the other Timbers properties we have visited, was top notch! We look forward to returning again!
As a Mayacama Member, we are really enjoying the benefits of the Timbers Reciprocity Program and had a great experience at One Steamboat Place. We just showed up, and from there it felt like the whole place was set up just for us…from getting our skis tuned, to rides to town, to hospitality evenings in the lodge. Our next travels with Timbers Reciprocity will be to Esperanza Resort which we are looking forward to experiencing.
I just had one of the most thrilling, educational and overall fantastic experiences of my life at the BMW one day M Performance Driving School in Greer, S.C. This course exceeded all expectations and is a must do for any car enthusiast as well as anyone interested in improving their overall driving skills. The facilities, instructors, cars and professionalism were all world class! Thanks to everyone who played a part in making this available to Timbers owners! It was truly a fantastic experience and I would highly recommend it to anyone! Wow!